10x10 Photo Heavyweight 260GSM Satin Print

The most critical advice we can give, is to ensure the photo/artwork you provide is the largest size available. For best results send files that are a minimum 300dpi.

Don't worry, we ensure every file received is suitable for printing and advise on any issues before going ahead with printing. Any issues with the file will mean a delay in producing your order until either rectified or given the go ahead to proceed by the customer.

Orientation 

The orientation of your photo print will be based on the file received, unless otherwise and expressly agreed.

If you send a portrait image, we will produce a portrait photo print.

If you wish to send a portrait and have it made landscape (or vice versa): you MUST state this at time of placing your order (in notes section at checkout) cropping WILL occur so artwork approval will be required in order to proceed with printing.

Colour or Black & White

The colour of your photo print will be based on the file received, unless otherwise and expressly agreed. 

If you send a colour image but require a black & white photo print:  you MUST state this at time of placing your order (in notes section at checkout) artwork approval will be required in order to proceed with printing.

DO NOT send us screenshots - send the actual photo not a screenshot of it!

As everyone should be aware, a screenshot is not a photograph. It was not created using a camera or lens. It's simply a snippet from a narrow mobile device that captures a low resolution copy of the whole screen for reference - NOT for printing.

A digital photograph is made up of data, a screenshot does not contain any data from the photo - only a visual snippet of it.

Using images from social media sites

Any image taken or sent from ANY social media platform will be LOW RESOLUTION. This has a detrimental impact on print quality. All Websites/Apps compress and heavily reduce the quality of files deliberately to make them easy and quick to send and load. Good for Websites, bad for printing.

This includes: Websites, FaceBook, SnapChat, WhatsApp, SMS, Twitter, Instagram and so on. 

Did we mention ... DO NOT SEND SCREENSHOTS!!!!! You need to send the actual digital photo not a screenshot of it!

Production times

All photo prints are normally ready to ship within 24 hours of placing your order. Excludes weekends and bank holidays.

If the file received is ready to print, without issues, production normally starts within 15 mins of your order being received. (during working hours)

Photo kiosk prints are normally ready to collect 15 minutes from placing your order is click & collect is selected at checkout.

Delivery

All orders are normally sent out within 24 hours of being produced. Excludes weekends and bank holidays.

Tracking will be provided once dispatched. Log in to view the current status of your order or check on your emails for important updates. 

Some emails may enter your junk mail folder, please check this if you have not received an email from us.

Delivery options

We offer the following delivery options at checkout:

• Click and Collect - to collect from our Shotts based print shop during working hours. Please do not travel until you receive notification that your order is ready to collect.
• Fast local delivery - charged at £2.50 per order. Delivery is for evenings only. Includes areas in West Lothian, Falkirk and North Lanarkshire. An estimated time slot is provided so you know when to expect us.
• Royal Mail/Courier - calculated at checkout based on cost of postage and packing

White label shipping is available to our photography and artist clients. We can fulfil your orders from start to finish on your behalf.